If your Apexheaven product is defective or malfunctions, you are entitled to warranty service. You can request a product replacement within the warranty period of your purchase.

WOW Tech Europe GmbH (“WOW”) offers a 5-year warranty on all rechargeable and battery-powered products purchased directly through WOW or from an authorized dealer.

To initiate a return or warranty claim, please visit our Warranty page and complete the online form. Refer to our detailed Warranty and Returns Policy for more information.

We regret any dissatisfaction with your purchase. However, for the safety of our customers and employees and to maintain sanitary standards, returns cannot be accepted once the packaging seal is broken. Thank you for your understanding.

All Apexheaven products come with a 5-year warranty starting from the date of purchase.

The warranty covers manufacturing defects. If your product ceases to function due to a manufacturing defect, we will replace it free of charge within the warranty period.

Yes, all Apexheaven products purchased directly or through authorized retail partners are covered by the 5-year warranty. Please ensure you retain sufficient proof of purchase when submitting a warranty claim.

After submitting your request, our team typically verifies the information within 3 to 5 business days and will contact you promptly with updates.

No, we do not provide repair services due to hygiene and safety standards. However, you can rely on our warranty services for product replacement.

Once you’ve submitted your claim, our team verifies the provided information within 3 to 5 business days to ensure a quick and accurate resolution.

Due to the intimate nature of our products and hygiene standards, we cannot accept returns once the packaging seal is broken. This policy ensures the safety and well-being of all customers and employees.

For further assistance, please contact our dedicated customer service team at [customer support email]. We’re here to help with any questions or concerns.

Unfortunately, once an order is placed, it cannot be modified. Please review your order carefully before finalizing your purchase.

Orders are typically shipped within 2 business days of receipt. Most packages are delivered within 15 days of shipment.
Delivery times may vary by region. You can track your order or check the estimated delivery time by logging into your Apexheaven account.

Yes, unopened packages can be returned within 30 days of purchase, provided they remain in their original packaging with the plastic seal intact. Please contact our support team for return instructions. Note: Original shipping costs will be deducted from the refund amount.

If your package is marked as delivered but hasn’t arrived:
Check for attempted delivery slips.
Log into your Apexheaven account for delivery information.
Review your order confirmation email.
If the issue persists, contact us for assistance. Please note that we are not responsible for local delivery arrangements.

For regions like the US, EU, Australia, and Canada, we ship from local warehouses with prepaid taxes. Select your country/region at checkout for details.
For other regions, products are shipped directly from our main warehouse via DHL, and additional taxes may apply. Tax-related details are provided at checkout.

Refer to the user manual or Quick Start Guide included in your package for model-specific instructions.

Use as desired, but it’s recommended not to exceed 15 minutes per session for its intended purpose. If discomfort occurs, stop immediately and consult a doctor if needed.

Apexheaven’s Pleasure Air™ technology uses gentle air pulses to stimulate the clitoris without physical contact, reducing clitoral fatigue compared to traditional vibrators.

Ensure it is fully charged. Check features like Smart Silence™ or Standby Mode. If issues persist, contact Customer Service.

Insert a finger or toy into the vagina and press upward on the front wall, about 1-2 inches in. The G-spot typically has a distinct texture. Explore comfortably for a pleasurable experience.

Biolene is biodegradable and eco-friendly, while ABS is petroleum-based but energy-recyclable. Biolene contributes to environmental sustainability.

Biolene is biodegradable and compostable, making it a responsible choice. Degradation times vary based on conditions.

Follow the user manual. Consult a doctor if you have health concerns such as pregnancy, skin conditions, or a pacemaker.

Stop using the product immediately. If discomfort persists, consult a healthcare professional.

Perform a patch test or consult a doctor before use if you suspect an allergy.